As a service business, people are at the heart of what we do. We rely on them to provide excellent customer service and to behave in line with company values and standards. They rely on the company to provide a safe place to work and for development, support and guidance throughout their career. These are some of their stories.
Capt. John Figueroa, a Custom Protection Officer (CPO) with G4S Secure Solutions (USA), has been recognized for living the values of SAFETY, SECURITY and SERVICE EXCELLENCE.
As a Post Command/Training Officer at Mizner Country Club, a 500-home residential golf community in Delray Beach, Florida, Capt. Figueroa trains all newly assigned officers, provides guidance to the gate house, roving patrol and special response teams.
“What stands out about John is that he is 100 percent committed to professionalism, and every time he comes to work, he brings with him the enthusiasm like it is his first day on the job. In every situation, he demonstrates a professional, service-focused attitude, writes exemplary reports and is quick to identify safety risks to the children and families in the community. He is a great example of a G4S CPO.”
Major Gordon Llewellyn, G4S Director of Security, Mizner Country Club
In his interactions with his peers, community residents and service vendors, John Figueroa has a reputation of being firm but fair while at the same time being courteous and always following up with residents.
